Why HVAC Businesses Need This

When you’re diagnosing a split-system fault, up in the roof inspecting ducting, or installing a new unit, answering the phone simply isn’t possible.

But every missed call can mean losing a high-value job to another technician.

Nova solves this by answering every call instantly, day or night, and guiding customers through a smooth booking process. She understands common HVAC problems, identifies urgent situations, and books jobs while you stay hands-on.

AI Voice Receptionist Built Specifically for HVA / Air Conditioning

Nova isn’t just a generic call bot — she’s trained to understand real HVAC scenarios.

She can handle calls like:

• “My AC isn’t cooling”

• “The heater isn’t turning on”

• “It’s leaking water”

• “My outdoor unit is making a loud noise”

• “We need a new installation quote”

Nova collects details like symptoms, unit type, property access, and urgency — then sends everything straight to you or your team.

Capture Emergencies at Any Hour

HVAC failures don’t wait — especially in summer or peak cold.

Nova picks up immediately when callers mention:

• No cooling / no heating

• Burning smell

• Unit leaking water

• Loud or grinding noises

• System won’t turn on

She switches to an emergency workflow, gathers critical information, and books your earliest available slot.

Smooth, Professional Job Booking

Nova guides customers through a simple conversation that feels human and natural. She confirms the address, asks what the issue is, system type and urgency then books the job directly into your scheduling system and sends you a full summary.

By the time you finish your current job, the next one is already confirmed.

Handles All Your Common HVAC Calls

From urgent faults to routine installations, Nova supports:

• No cooling / no heating

• Leaking systems

• Noisy units

• Fan or compressor not running

• Thermostat faults

• Regular servicing

• Installations & upgrades

• Commercial HVAC enquiries

Key Benefits of AI Receptionist For HVAC / Air Conditioning